Privacy Questions Answered
Your account data is marked inactive immediately. Transaction records are retained for two years to meet regulatory requirements in Indonesia, then deleted. Personal contact information is removed within 30 days unless you request a data copy first. Your preference remains that we do not use your details for marketing after closure.
Yes. Go to Account Settings, select Security, then choose Download My Data. You'll receive a file containing all information we have recorded — your profile, contacts, transaction history and device logs. The file arrives within three business days to your registered email address.
Payment details never reach our servers. When you deposit, you're redirected to your payment provider's secure portal. We receive only a confirmation that the transaction succeeded. We never store your bank account number, card details or mobile wallet credentials — only a payment reference for your withdrawal history.
We share only what is necessary with licensed payment partners in Indonesia and fraud-prevention services to protect your account. We do not sell your data. Where local law permits, we may share anonymized, aggregated statistics with regulators. Your consent is always required for any other sharing.
We use session cookies to keep you logged in and functional cookies to remember your settings. Analytic cookies help us see how the lobby performs on different devices. You can disable non-essential cookies in your browser settings without losing core account access. Essential cookies for security cannot be turned off.
Your account data is backed up continuously on encrypted servers maintained in Indonesia and secured data centers. Backups happen daily with redundancy to prevent loss. We do not transfer your data outside Indonesia unless you access your account from abroad — in which case only the session is routed, not your stored information.
You can request deletion of personal information where local law permits. However, we must retain transaction records for two years to comply with Indonesian financial regulations. After that retention period ends, all remaining data is deleted. Submit a deletion request through live chat and we'll confirm the timeline with you.
